General site questions
Questions and Answers
Q: What is informer Live!?
A: informer Live! is a brand new source of interactive information for financial adviser’s investment, tax and financial planning education.
A: informer Live! is a brand new source of interactive information for financial adviser’s investment, tax and financial planning education.
This simple to use, media website features quality live and recorded video, audio and text content. These will feature through the following channels:
Head to Head: Monthly live video show featuring leading fund managers in debate. This video is made on demand soon after the live event is completed.
Trailblazer: On demand video coverage of the trailblazer event highlights.
The Knowledge: Regular live and on-demand specialist training webcasts for advisers, featuring Skandia’s acknowledged experts.
Indicator: Online audio webcast adaptation of Skandia’s existing print Sentiment Indicator.
FundTALK: Indexed library of upcoming web conferences from fund management groups and on-demand fund updates.
Soapbox: Innovative ‘user created content’ concept, where advisers leave their views on a pre-selected topic by telephone message or through voting in online polls. These views are presented in a round-up podcast each month.
Q: How can I view these webcasts?
A: As you navigate the website you will notice webcasts are distributed across the site. Recorded webcasts are available for on demand viewing at any time. You can view these by clicking play audio or play video buttons. We also run live webcasts (these are described further in this document).
A: As you navigate the website you will notice webcasts are distributed across the site. Recorded webcasts are available for on demand viewing at any time. You can view these by clicking play audio or play video buttons. We also run live webcasts (these are described further in this document).
Q: So as well as being able to watch lots of recorded webcasts I can actually attend live webcasts online?
A: Yes, in addition to the recorded webcasts we will be running a series of live events through this website. These are promoted as forthcoming events in the site; you can confirm your attendance to these and add them to your PC calendar with single clicks within the site. To attend a live event, simply go to the site homepage just prior to the event start time. The event will be clearly marked with a LIVE NOW indicator. To take part click ‘Enter event’ (note that these will only be displayed just prior to and during the live event). More information on live events is included below.
A: Yes, in addition to the recorded webcasts we will be running a series of live events through this website. These are promoted as forthcoming events in the site; you can confirm your attendance to these and add them to your PC calendar with single clicks within the site. To attend a live event, simply go to the site homepage just prior to the event start time. The event will be clearly marked with a LIVE NOW indicator. To take part click ‘Enter event’ (note that these will only be displayed just prior to and during the live event). More information on live events is included below.
Q: What if I miss a live event? Can I see them again?
A: All live events will be published (usually within 24 hours of the live event) on the site as on demand recordings for viewing at a future date. So if you or your colleagues missed a show or want to watch it again this will offer instant access.
A: All live events will be published (usually within 24 hours of the live event) on the site as on demand recordings for viewing at a future date. So if you or your colleagues missed a show or want to watch it again this will offer instant access.
Q: I also see podcast buttons, what are these?
A: Podcasts offer an alternative way to listen to an audio show; it involves downloading the audio file onto your PC so that you can play it back at any time.
A: Podcasts offer an alternative way to listen to an audio show; it involves downloading the audio file onto your PC so that you can play it back at any time.
Q: How can I find what I’m looking for?
A: All content on the site is displayed within the main themed channels; Head to Head, informer articles, the Knowledge, Pathfinder, presenter, indicator, Soapbox, Top Table debate and trailblazer. However, content is also categorised by topic, product area and speaker, you can use the ‘Search by filter’ facility to find site wide content by these categories.
A: All content on the site is displayed within the main themed channels; Head to Head, informer articles, the Knowledge, Pathfinder, presenter, indicator, Soapbox, Top Table debate and trailblazer. However, content is also categorised by topic, product area and speaker, you can use the ‘Search by filter’ facility to find site wide content by these categories.
Q: I seem to have difficulty watching or hearing webcasts.
A: If you are experiencing difficulties viewing our webcast please visit our support area to test your PC and check your media streaming.
A: If you are experiencing difficulties viewing our webcast please visit our support area to test your PC and check your media streaming.
Upcoming live events
Questions and Answers
Q: How do I know which live events are coming up?
A: The next upcoming live events are advertised on the home page under the ‘Upcoming Head to Head Events’ and ‘Upcoming the Knowledge Events’.
For a more comprehensive list of upcoming events for a particular channel, click the channel name from the main navigation menu (eg Head to Head) and review the list of upcoming events in the right column under the featured event.
A: The next upcoming live events are advertised on the home page under the ‘Upcoming Head to Head Events’ and ‘Upcoming the Knowledge Events’.
For a more comprehensive list of upcoming events for a particular channel, click the channel name from the main navigation menu (eg Head to Head) and review the list of upcoming events in the right column under the featured event.
Q: How do I confirm my attendance for an upcoming event?
A: To confirm your attendance to a live event, you must be a member. If you are not already a member you must sign up, see ‘How do I sign up?’ below for more details. If you are a member, or have just signed up you must login to your personal informer Live! account. Once logged in, you should now see a ‘Confirm Attendance’ link next to all upcoming events. Click the link to confirm attendance to the event. To view all events you have confirmed attendance to, select the ‘My Upcoming Events’ link from the ‘My Account’ menu on the top right of the screen.
A: To confirm your attendance to a live event, you must be a member. If you are not already a member you must sign up, see ‘How do I sign up?’ below for more details. If you are a member, or have just signed up you must login to your personal informer Live! account. Once logged in, you should now see a ‘Confirm Attendance’ link next to all upcoming events. Click the link to confirm attendance to the event. To view all events you have confirmed attendance to, select the ‘My Upcoming Events’ link from the ‘My Account’ menu on the top right of the screen.
Q: How do I add this event to my PC calendar?
A: To add an event to your calendar, click the ‘Add to Calendar’ link next to the upcoming event you are interested in. When the ‘File Download’ dialog appears, download the link to your computer. Once the download is complete (the file is very small) locate the file and double click it. This should start the import process into your preferred calendar or scheduling application.
A: To add an event to your calendar, click the ‘Add to Calendar’ link next to the upcoming event you are interested in. When the ‘File Download’ dialog appears, download the link to your computer. Once the download is complete (the file is very small) locate the file and double click it. This should start the import process into your preferred calendar or scheduling application.
Attending a live event
Questions and Answers
Q: How do I actually attend a live event?
A: When an event is live, the ‘live now!’ indicator will be displayed. When this indicator is displayed, the user should click on the ‘Enter Event’ link to view the live event.
A: When an event is live, the ‘live now!’ indicator will be displayed. When this indicator is displayed, the user should click on the ‘Enter Event’ link to view the live event.
Q: What happens during these events?
A: During a particular event, a viewer can see and hear streaming video and/or audio. Although the format of the webcast may differ depending on the type of event, the user may have the ability to interact live with the presenter through live votes and questions. Webcasts can contain video and/or audio and can be synchronised with presentation slides.
A: During a particular event, a viewer can see and hear streaming video and/or audio. Although the format of the webcast may differ depending on the type of event, the user may have the ability to interact live with the presenter through live votes and questions. Webcasts can contain video and/or audio and can be synchronised with presentation slides.
My account questions
Questions and Answers
Q: Why should I activate my account?
A: By activating your account you will:
My CPD viewings - gain access to an activity log of your viewings called ‘My CPD viewings’.
My upcoming events - you will be able to have the ability to confirm attendance to a live event, receive e-mail reminders before the event goes live and have access to a centralised personal list of upcoming events that you have confirmed to attend.
E-mail alerts - receive e-mail alerts when content is added against specified interest topics.
FundsRADAR - suggest funds to Skandia to consider adding to their platforms.
A: By activating your account you will:
My CPD viewings - gain access to an activity log of your viewings called ‘My CPD viewings’.
My upcoming events - you will be able to have the ability to confirm attendance to a live event, receive e-mail reminders before the event goes live and have access to a centralised personal list of upcoming events that you have confirmed to attend.
E-mail alerts - receive e-mail alerts when content is added against specified interest topics.
FundsRADAR - suggest funds to Skandia to consider adding to their platforms.
Q: How do I sign up?
A: To sign up, a visitor must follow the ‘Activate your account’ link in the ‘My Account’ menu which, should have a heading of ‘Login here’ if no user is logged in. You will be taken to the ‘Activate your account’ page where they provide personal and account information. Once all required information is entered, the visitor presses the ‘Activate account’ button which will create an account and log the new member in. If the username is already in use,, the user will be prompted to try another username.
A: To sign up, a visitor must follow the ‘Activate your account’ link in the ‘My Account’ menu which, should have a heading of ‘Login here’ if no user is logged in. You will be taken to the ‘Activate your account’ page where they provide personal and account information. Once all required information is entered, the visitor presses the ‘Activate account’ button which will create an account and log the new member in. If the username is already in use,, the user will be prompted to try another username.
Q: I’ve forgotten my password.
A: In ‘Login’ go to the ‘Request new password’ tab within ‘My Account’.
A: In ‘Login’ go to the ‘Request new password’ tab within ‘My Account’.
Q: I’ve changed my e-mail address, how can I update this?
A: Login to informer Live! The personal details page should be displayed on log in. Click the edit tab. On the account settings tab you can update your e-mail address.
A: Login to informer Live! The personal details page should be displayed on log in. Click the edit tab. On the account settings tab you can update your e-mail address.
Q: How can I turn off my e-mail alert?
A: Once logged in, follow the ‘My E-mail Alerts’ link in the ‘My Account’ menu and deselect all the check boxes within the investments and topics area. Once the options are all deselected, click the submit button.
A: Once logged in, follow the ‘My E-mail Alerts’ link in the ‘My Account’ menu and deselect all the check boxes within the investments and topics area. Once the options are all deselected, click the submit button.
Q: What is ‘My CPD viewings’?
A: As part of your continuing professional development (CPD), a detailed log of all viewed webcasts including title, date viewed, format and duration are recorded under the ‘My CPD viewings’.
A: As part of your continuing professional development (CPD), a detailed log of all viewed webcasts including title, date viewed, format and duration are recorded under the ‘My CPD viewings’.
Q: What is ‘My Upcoming Events’?
A: All events the member has confirmed attendance to are listed on the ‘My Upcoming Events’ page.
A: All events the member has confirmed attendance to are listed on the ‘My Upcoming Events’ page.
Problems viewing and listening
Questions and Answers
Q: I seem to have difficulty watching or hearing webcasts.
A: If you are experiencing difficulties viewing our webcast please visit our support area to test your PC and check your media streaming.
A: If you are experiencing difficulties viewing our webcast please visit our support area to test your PC and check your media streaming.
Q: My PC has passed step one, but I cannot see video or hear audio!
A:
A:
- Check that the audio is not muted on your PC!
- Check that the PC has a sound card
- Check that you have either Windows 2000, Windows XP or Windows Vista installed.
- Have you enabled JavaScript in your browser (Reached in Internet Explorer by navigating Tools > Internet Options > Advanced (tick option))
Q: My PC is fine, could my problems relate to my network?
A: Yes, you need 200kbps of bandwidth to enjoy uninterrupted video presentations.
Your network firewall setting may need ports to be set to allow streaming. You may need to speak to your IT department to resolve this if you are viewing from within an organisation.
A: Yes, you need 200kbps of bandwidth to enjoy uninterrupted video presentations.
Your network firewall setting may need ports to be set to allow streaming. You may need to speak to your IT department to resolve this if you are viewing from within an organisation.
Other questions
Questions and Answers
Q: What is a VCS file?
A: A VCS file is a vCalendar file and is used by calendar and scheduling tools to import reminder events.
A: A VCS file is a vCalendar file and is used by calendar and scheduling tools to import reminder events.
Q: Why can’t I add an event to my calendar?
A: It’s possible the user’s calendar or scheduling tool does not support VCS files. Please check your support documentation on this.
A: It’s possible the user’s calendar or scheduling tool does not support VCS files. Please check your support documentation on this.
Q: What is a RSS?
A: RSS is commonly referred to as ‘Really Simple Syndication’ and offers you the opportunity to get updates such as news stories, or in the case of informer Live! updates on the latest content published without the user needing to check the website.
A: RSS is commonly referred to as ‘Really Simple Syndication’ and offers you the opportunity to get updates such as news stories, or in the case of informer Live! updates on the latest content published without the user needing to check the website.
Q: How can I use RSS?
A: Depending on your browser you may be able to click on the RSS icon for the topic area you are interested in, and simply select to subscribe to that feed (Internet Explorer 7 users will be able to do this). Alternatively, if you are using a news reader (popular ones include News Gator, NewzCrawler, other news readers can be found on Google) you will need to add the RSS link into your news reader by following their instructions.
A: Depending on your browser you may be able to click on the RSS icon for the topic area you are interested in, and simply select to subscribe to that feed (Internet Explorer 7 users will be able to do this). Alternatively, if you are using a news reader (popular ones include News Gator, NewzCrawler, other news readers can be found on Google) you will need to add the RSS link into your news reader by following their instructions.
© 2005 Skandia
Group company and regulatory information
Group company and regulatory information